Policies & Etiquette
Arrival
Please arrive 10-15 minutes early to acclimate to our environment. Late arrivals will result in a shorter treatment time. The regular fee will apply.
Clothing
During treatments, our therapists are trained to drape you appropriately for privacy.
Embrace the Silence
Please speak softly throughout the spa. For the comfort of all our guests, please turn off cell phones and electronic devices.
Children
As a courtesy to fellow customers and for relaxation, we ask that you not bring children to the spa or salon.
Couples and Groups
We specialize in hosting a variety of group functions. We have rooms specifically designed for a couples’ experience. Let us help you plan your next function.
Product Returns and Exchanges
We will gladly accept any retail return for store credit if returned within 30 days of purchase and if accompanied by a receipt.
Cancellations
If you must cancel, please honor our 24-hour advance notice cancellation policy. Cancellations made with less than a 24-hour notice will be subject to a 100% cancellation fee. A credit card is required to hold reservations. Without a credit card, we will be unable to hold your reservation.
Contra-indications
If you have any medical conditions, are under a doctor’s care, are pregnant, have allergies, or are using acne medications, please notify our spa staff so we may assist you in choosing the proper treatment.
Sanctuary Gift Certificates
We offer a variety of gifts perfect for any occasion. Please note that all gift certificates are non-refundable. Gift cards must be presented at the time of use.
Spa Finders
The Sanctuary Day Spa does accept Spa Finders. However, they cannot be used on any discounted tickets, Mini Spa Day, or Great Escape packages or for gratuity.
Appointment Times
Reservations are preferred, though not always necessary. We do recommend that you always reserve your next experience before leaving. This will guarantee the availability of your desired services and times.
Gratuities
Gratuities are not included in spa or salon pricing. A 20% gratuity is added to parties of 3 or more. A 20% gratuity is added to the Mini Spa Day and Great Escape packages.